FAQs

When do you restock?

Restocks will take place every other week on Fridays at 3pm Pacific Time! Please see the Calendar page for specific dates for the upcoming month.

Do you do local pickup for customers in the San Diego area?

Yes! Follow these steps for local pickup, located in zip code 91911:

1. Use order code SDLOCAL at checkout to waive shipping fees and select the Local Pickup option. This will take you to a page with more detailed information about the pickup location. I am available most days between 9am-6pm with advance notice and appointment confirmation.

2. Next, email me to arrange for a pickup day and time. I will reply to your email within 24-48 hours to confirm your pickup day and time and share the address with you. Please note that it is the buyer’s responsibility to arrange a pickup date and time. If you cannot pick up your order in a timely manner, (within 7-10 days) please opt for shipping. Orders that have not been picked up after 30 days after attempts have been made to contact the buyer will be returned to inventory without a refund. Thank you for understanding that my time is valuable and operates like any other business that sells live/perishable goods.

What shipping method do you use? Where do you ship to?

We offer two shipping services with a variety of speeds and options. The prices vary based on zip code.

1. USPS Priority 2-3 day starts at $14

2. UPS 3 Day starts at $16

3. UPS 2 Day starts at $26

UPS Next Day Air starts at $32 and can go as high as $60+ depending on weight and zip code. Since prices can vary greatly, I have overestimated the shipping charge at checkout. I will refund the difference between the shipping cost paid and actual cost of shipping.

We ship to all U.S. States and Territories. All plants are shipped bare root without a pot. Roots are wrapped and protected to ensure safe transport.

When do you ship out? Where do you ship from? Do you offer winter packaging options?

We ship out Mondays-Thursdays from sunny San Diego, CA. Orders will be sent out within one week (5 business days) from your invoice date. During the winter months, extra insulation comes standard, plus there is an option to add a 72-hour heat pack for $4. So far, we have shipped to temperatures as low as the single digits using a heat pack with positive results.

What happens if my order arrives damaged?

We take the utmost care during the packing process to ensure that your plants arrive to their new home safely. We guarantee live arrival as long as there are no delays, postal issues, or extreme weather events. “Live arrival” means that the plant has arrived with intact roots and stems, but does not include cosmetic damage, curled leaves, or loss of leaves as this will not affect the long term viability of the plant.

If your order has experienced significant damage to the roots or stems, please send an email with photos and a quick explanation of what you suspect may have happened within 24 hours of receiving your package and we will get back to you with a resolution within 24-48 hours (excluding rare occasions that the shop is closed, which will be posted on the calendar and Instagram). No plant friend should be left disappointed, so we will do our best to make it right if this is the case.

Where do you source your plants from?

Since 2019, I have been importing specimens from reputable sources in South America and South East Asia with the goal of becoming self-sufficient over time and reducing my carbon footprint. The majority of plants for sale in 2022 have been propagated and grown from my personal stock that has produced at least one generation of stable babies. If a plant has been imported, the date will be noted in the listing. I do not sell plants that have been in my care and under quarantine for less than 10-14 days.

How do you grow your plants?

I grow my plants in a unique semi-hydroponic reservoir system consisting of LECA and Sphagnum Moss. This method prevents rot and pests while helping the plant create a strong root system that can be transplanted into any media without any risk of soil contamination. I have developed this method over the years through trial and error. I find it to be the least time-intensive and lowest-risk way to maintain a large number of plants. Since USDA regulations require plants to be shipped bare root and free of any soil, I decided to go soil-free for my sale plants back in Spring/Summer 2020. It was the best choice I ever made! I love that I can see the roots of the plant developing and spot any problems that may come up right away.

What if the plant I want is out of stock?

You may join the waiting list for that plant. You will be notified via email when it is restocked. Plants will be sold via the website beginning on their specified restock days. In the interest of fairness, I do not allow pre-claiming of plants for a restock.

Do you take special orders or requests?

New special ordering options coming in 2022! I do my best to supply the wish list plants that my clients want. Please submit a form on the Contact page with what you would like to order in the future and I will get back to you with options. I will accommodate requests and pre-orders when possible, but I may not always be able to fulfill them.

What is a plant pre-order? What are the benefits of participating? 

Pre-orders coming back in Spring 2022! Pre-orders allow a buyer to reserve a rare plant and avoid the competition of restocks. I decided to offer this service to reduce the stress and anxiety that can happen as a result of scheduled restocks with limited supply. I have been a victim of those circumstances before and I don’t want to be the source of anyone’s anxiety. Plants should be fun, plus we all love having a little plant mail to look forward to. 

First, buyers will pay a set deposit to reserve their plant. Then, they will receive their order within the timeframe specified in the pre-order listing, after the remainder of payment has been made. As a seller, pre-orders help me determine the level of demand for certain plants. This way, I can adjust as necessary to provide the inventory my customers want, without the need for pre-orders in the future.  

What is the pre-order process?

Step 1: I will create pre-order listings in the shop when the opportunity/stock is available. Listings will have details about size, estimated arrival date/shipping date, and deposit pricing. I can estimate a price range, but final prices will fluctuate based on the conditions  of the plants. Listings will specify if a plant is domestically or internationally sourced. 

Step 2: Buyer pays the deposit by purchasing the pre-order listing from the shop. Deposits count towards the final purchase price of the plant, which will be determined by me upon receiving and inspecting the pre-order plants. Please read all details, terms, and conditions before purchasing! Deposits are non-refundable. By purchasing a plant pre-order, you agree to abide by the pre-order process, terms, & conditions. 

Step 3: Once pre-order plants have been received and acclimated/quarantined for a minimum of 7-10 days, I will provide the buyer with updates about the size, condition, and final pricing of the plant via the email address on the pre-order listing. Final plant pricing will be determined by the condition of the plant when I receive it from my supplier. Better condition & more leaves = higher end of the range. Fewer leaves = lower end of the range. Rehab plants will be priced on a case-by-case basis; prices will be mutually agreed upon by both parties before finalizing the transaction. 

Step 4: If a buyer is unhappy upon receiving the update on size, condition, and final pricing of the plant, the following steps can be taken.

• Option 1: I can hold the plant and rehab it for another 2 weeks until it looks better/healthier. 

• Option 2: We can agree upon a special rehab price and I can prepare the shipment for delivery.

• Option 3: You can “pass” and I can add the plant to my next restock (keep in mind deposits are non-refundable due to the costs of acquiring inventory, shipping, my time, etc).

Step 5: If a plant arrives from my supplier with evidence of pest, disease, or rot, the buyer will be contacted to figure out next steps. Deposit refunds given at seller’s discretion and only in these 3 situations.